problem with upgrading mobile

jordanberring
Explorer

‎14-09-2024 08:30 AM

i am part of openreach and currently using 50% colleague discount on my mobile bill. the contract runs out today 14.09.24. it says im ready for an upgrade but as soon as i click, it says we are unable to do so at this time. im still wanting to use to colleague discount.

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3 REPLIES 3
Katie_B
EE Community Support Team

‎14-09-2024 11:38 AM

Hello @jordanberring. 

Thanks for coming here. 

Are you upgrading via your work intranet or via the EE website?

Katie

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jordanberring
Explorer
In response to Katie_B

‎15-09-2024 09:29 AM

work intranet

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Katie_B
EE Community Support Team
In response to jordanberring

‎15-09-2024 09:30 AM

Hi @jordanberring. 

Thanks for getting back to me. 

If you are unable to proceed I would recommend speaking with your HR team. 

We have no access to employee accounts or the work portal. 

Katie

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