not received pre-paid digital card for £300

[leechapman1074]

I took out a new contract on a Samsung s22+ on 21st of November which was eligible for a pre-paid £300 card as of yet i have received nothing was texted saying I would receive text after 14 days still nothing

[leechapman1074]

I've still not got mine yet phoned up twice promised I will get the text but still nothing

It's now been over a month since I took the offer what a joke

[James_B]

Hi @leechapman1074,

I'm sorry to hear you haven't received your text yet.

Our Customer Care Team will be happy to chase this up if you get in touch.

James

[leechapman1074]

Hi james_b

Is there anyway you can contact me im just getting no where with ee at the moment 

[James_B]

Hi @leechapman1074,

Sorry, we can't access your account via the community. Our Customer Care Team will be happy to help if you get in touch.

James

[leechapman1074]

Hi James-B

I've contacted ee already twice on 150 last time was 20/12/2022 but still nothing sorted out I'm wasting my time 

[James_B]

Hi @leechapman1074,

What were you advised on the 20th? Did the team send off an escalation form for you? If they did, they'll get back to you as soon as they receive a response.

James

[leechapman1074]

Hi James

She said she had filled out something and was going to credit my account with £10 no £10 there yet

the person i spoke to before her said they had fill out some form but nothing happened

Lee

[James_B]

Hi @leechapman1074,

The agent you spoke has taken the correct action to chase this up for you and you should hear back soon.

Thanks

James

[DurbanboyUK]

I believe the timescale was 15-30 days, anything after that may require a chase.