Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UK Making International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not...

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XRaySpeX by EE Community Star
  • 74626 Views
  • 59 replies
  • 128 Helpful

Unable to purchase add-ons

Hello, I could still buy add-ons on March 14 this year and the usage period could be extended normally, but I can’t buy them now and the existing balance cannot be used. My account went dormant after 179 days. Who is responsible? 

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T-sg by Contributor
  • 554 Views
  • 3 replies
  • 1 Helpful

Xbox Gamepass not working

Hello, when switching to EE I have an offer to claim Xbox gamepass for 12 months without cost - I've tried to claim it over the last few months and it keeps prompting an occur which leaves me unable to claim - please find picture attached.

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Kedela by Visitor
  • 568 Views
  • 3 replies
  • 1 Helpful

Fold 6 Promo

HiI pre-Ordered my Fold 6, But have 2 Questions How do I get the £30 Galaxy Store Credit? The EE site says: "Purchase a Promotional Product from a participating retailer to claim £30 Galaxy Store credit between 10/7/2024 and 27/8/2024. Visit the Sams...

Resolved! Zflip6 free earbuds

I have just picked up my new Flip z 6 which i pre ordered and was told I get free earbuds but I have to apply for them on the WebsiteI can't however see how to do this

Roaming didn’t cancel

10 months ago I turned on Roaming, then remember cancelling it after the holiday 2 weeks later. To my horror I just noticed I’ve been charged £24 a month for the past 10 months. I contacted EE and explained that the cancelling hasn’t worked and could...

How do I cancel Apple TV+ contract?

Hi can somebody from EE or within the community please tell me how I cancel my free Apple TV+ subscription. I tried to do it on my iphone but it says I have to cancel via EE. I cannot see anyway of cancelling it on the EE website.Thanks.

Blue light discount

Hi, I need help , 3 weeks ago I went into the shop to get a new upgrade for my phone, but I also wanted to add a tablet as well. So I gave them a budget, and said I have a blue light card as I work in a private care home. The woman said great, just r...