Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UK Making International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not...

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XRaySpeX by EE Community Star
  • 79412 Views
  • 59 replies
  • 128 Helpful

Going abroad

Hi how do I know if my EE phone will work in Spain ? It says I have an add- on already ? Is this all that is required . Had problems in the recent past with another EE mobile not working / not receiving calls in Spain. What do I need to do ? Can’t ge...

MelA1 by Explorer
  • 1045 Views
  • 4 replies
  • 1 Helpful

Ee perks

I am having trouble logging in to EE perks. I have requested a new password multiple times over the last few weeks and nothing ever comes through. I am definitely using the correct email address.  This happened to me earlier on in the year as well an...

Lwils16 by Visitor
  • 423 Views
  • 2 replies
  • 0 Helpful

family plan activation

hello, I've added an additional plan on my ee sim and wanted to know exactly how i can activate the family plan option. Please help

john_el by Investigator
  • 1831 Views
  • 8 replies
  • 2 Helpful

Refer a friend not working

I have a received a referral link via email to send to a friend. When they click on it, the web page says it can't find the page. When I click on the link, it says I can't refer myself, so I know it works. What's going on? Why can't my friend join EE...

mikeaych by Explorer
  • 643 Views
  • 5 replies
  • 0 Helpful

Resolved! 20% discount code

Hi, I have just upgraded my account to a SIM only and I need a discount code in order for my 20% discount to be added.  When I try to log in to EE perks and click 'forgot password' it says I have been emailed a reset code but I haven't received an em...

Office 365 inclusive extra

It is an appreciation post.I was facing difficulties when trying to add Office 365 as an inclusive extra. There was a technical problem in the EE system. However, I raised a ticket with tech support level 2 and they solved it after 3 weeks. It was a ...

drzia by Skilled Contributor
  • 797 Views
  • 1 replies
  • 2 Helpful

Resolved! Roaming time cut off

I understand that the roaming fee is taken from my account balance but if I buy a 1 day or 7 day package at 6 PM Greek time, does it last for the full 1 or 7 days from the time bought it, or does the day end at midnight?ThankPhil

Beware of lifetime warranty scam

I took my handset to the EE shop to go away for repair. The girl in the shop noted down Good no dents or marks on the paper work. They then sent it off to their repairer and come back and said it got damage. Dents and scratches and to repair it will ...

Del6959 by Investigator
  • 2425 Views
  • 9 replies
  • 1 Helpful