Unable to log into EE perks

[Sw84]

Hi, 

I am trying to log into ee perks to get another discount code however cannot gain access. My password does not work on either home or work email addresses. I have tried to reset the password however when submitting either email address, I do not get a reset link sent

Can someone assist

Thank you

[Katie_B]

Good morning @Sw84. 

I have sent you a private message to help further. 

Katie

[Jh115]

Are you able to help me re activate my ee perks 150 was no help at all 

Thanks 

[Luke_H1]

Hi I'm having an issue with the password reset link not sending to my email for EE perks, please can you help?

[Katie_B]

Hello @Jh115 and @Luke_H1. 

I have sent you both a private message. 

Katie

[Ali250]

i seem to be having the same problem. 

have tried to reset my password but nothing happens.

Ali 

[Leanne_T]

Hi @Ali250 

How long ago did you register for a perk account? 

Are you using the work email? 

Leanne 🙂

[Ali250]

Hi, 

cant remember when i originally signed up but i used both work email and personal. 

it says i'm already registered, just cant remember my password. i did access it a few months ago but i did not use the code at the time. 

Ali

[Leanne_T]

Thanks @Ali250 

Have you tried both emails to request the password reset email? 

Have you checked your junk/spam folder? 

Leanne.

[Ali250]

yep both emails and all folders checked, nothing came through. 🤔