Can I claim the £300 gift card and the samsung ear buds?

[Jadeabbott1992]

Hi, I've just got the s22+ deal on 31st Oct. It stated there was 2 free gifts available - the £300 prepaid gift card and Samsung ear buds. Can I claim both?

[Christopher_G]

Hi @Jadeabbott1992

Welcome to the community. 

Which phone is it that you've ordered/looking to order?

Chris

[Steve255807]

EE rep didn't read the question...

I called customer services about this. Apparently you get a text message within 5 working days about the £300 prepaid card.

[Christopher_G]

You're right, @Steve255807. My mistake.

The offer for the Buds2 ended and was replaced with the pre-paid card offer, @Jadeabbott1992.

I've fed this back asking for any reference to the old offer to be removed.

Chris

[Jadeabbott1992]

I have a screen shot of both items being offered at the same time on the day I ordered.   

[Steve255807]

Same again. One offer didn't replace the other. Both were live together for a few days......

Shakes head. I though my last network operator was....

[Christopher_G]

Hi @Steve255807 and @Jadeabbott1992

Sorry for the confusion. I've had confirmation that you will be able to claim both offers if you ordered between 28-31 October. 🙂

Chris

[Yaz26]

I ordered the s22plus on 28/10/22 how do i claim the offer for the earbuds and for the prepaid card i didnt recieve a text yet 

[Christopher_G]

Hi @Yaz26

For the gift card, you'll receive a text message after 14 days. You can claim the Galaxy Buds2 here on the Samsung Promotions page.

Chris

[Alexandra18]

How can I claim my £300 prepaid gift card?