Can I claim the £300 gift card and the samsung ear buds?

[Jadeabbott1992]

Hi, I've just got the s22+ deal on 31st Oct. It stated there was 2 free gifts available - the £300 prepaid gift card and Samsung ear buds. Can I claim both?

[Christopher_G]

Hi @Alexandra18

You'll get a text message after 15 days to redeem the offer.

Chris

[Jeremy19844]

Hi I ordered and got a s22+ from instore 24month contract, the guy said I will recieve 300pound gift voucher. But I can't see any confimation of this on my contract or on my app.

How do I confirm I'm getting it in 14days time

[Christopher_G]

Hi @Jeremy19844

Did you order after 28 October? Do you have any recurring discounts in your add-ons?

Chris

[Micki94]

If this is true why would they let me purchase both of those on the 5th of November but I can't claim my buds ? 

[Christopher_G]

Hi @Micki94

Welcome to the community.

Which two things are you saying that you purchased? 

The promotion for a free pair of Buds2 headphones ended on 31 October 2022. The Pre-paid card offer started on 28 October and ends 24 November 2022.

So there was a crossover between 28 October and 31 October where eligible customers could claim both.

Chris

[Norms19501]

It's not 5 days it's after 14 days thats the cancellation period 

[Jadeabbott1992]

I ordered on 31st and still have not received a text message to claim the £300

[James_B]

Hi @Jadeabbott1992,

If you have had your phone for over 15 days, you should receive your text very soon. I've reached out for further information on the timescales, and I'll get back to you if I receive any further details.

Thanks

James

[Parkj83]

Hi James, I bought S22+ on 29.10 and have received my buds, but still haven't received a message for the gift card. 

Please could you check when I'll receive this? 

Thank you!

[James_B]

Hi @Parkj83,

Welcome to the EE Community. 🙂

You should receive your redemption text very soon. I've checked in with our support team and they've advised that all eligible customers will receive the text 15-30 days after receiving their phone.

Hope this helps.

James