activate TNT

[Customer2000]

Can not activate TNT sports. I have spent hours making multiple attempts to activate through the BT sport page.

After entering login details the page says "TNT Sports account not recognised" I know I have have this as an add on and have been a BT Sport viewer for many years.

I've also read the comments (there are many people with the same problem) on the community chat with no success. I can honestly say the service and support for this rollout has been an absolute disgrace. 

Please help! 

[Christopher_G]

Hi @Customer2000 

Have you activated your subscription on the discovery+ on BT TV activation page? Are you using the discovery+ app?

Chris

[Customer2000]

yes. I've tried this multiple times. I get the attached message.

 

[Christopher_G]

Is the add-on/inclusive extra activated in your My EE account, @Customer2000?

Chris

[Customer2000]

it appears so

 

[Christopher_G]

Out of interest, are you able to log into the BT Sport app, @Customer2000? I know it closes soon, I just wondered if you were able to.

Chris

[Customer2000]

not anymore. now getting this error.

 

[Christopher_G]

OK, thanks @Customer2000 

I can only suggest continuing to discuss this with our technical support team so they can try and get this working for you.
Chris

[Customer2000]

I've been on hold with customer support for over 45 minutes with still no solution. I will demand a refund for this terrible service!

[Customer2000]

still no solution. waiting on hold for almost an hour. Also, please stop playing your songs on repeat you are literally driving your customers insane with rage!!!!!!!!!!!!!!