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1283919posts
Community Activity
Cannot access account
I have been unable to access my account through the app and website since before Christmas, despite speaking to customer service twice already . I can’t check my bill, or pay it through the app and website - it says an error has occurred.I have tried...
WiFi staying connected but providing no internet on some devices
I've had full fibre installed about a month ago, with a smart hub pro and 2x smart wifi pro access points.Since using the kit I've noticed a problem with my mobile phone, a Google Pixel 8 pro. When moving around the apartment, sometimes it will drop ...
EE App Will Not Run a Speed Test
I saw a number of previous posts at the end of last year that people were having issues with the EE App after being moved over from BT. We only moved over in Feb/March and are having the same issues. I want to try and run the tests because our wifi c...
Wifi Calling Abroad with roam abroad pass
I'm off on holiday soon and have purchased the roam abroad pass. One of the things on the advice for travelling says "If you make any calls over WiFi Calling while abroad you'll be charged our standard international rates. To avoid these charges turn...
My Wi-Fi has become unbearably slow since yesterday
I have 1Gb speeds to the Smart Pro hub, and I have 2 Smart Extenders. Everything has been great for the last few months, until today.I was getting 500-600Mbps on my iPhone and other devices in the rooms where the extenders are located. Today, one o...
Pair my watch fitness with phone
I have an Apple Watch and iPhone 15. My phone can’t find the Apple Watch for mobile data but is linked. When I use the fitness on the watch to workout the data is not linking with my phone. How do I resolve this?
EE Sponsorship - Will EE Sponsor my son's football team?
My son's football team are coming to the end of another season and have struggled in the past to gain sponsorship. Does anyone have any information on how to potentially gain sponsorship via EE? Is there a way to contact a sponsorship team? I would ...
Number transfer
I bought a new phone in January with an ee sim. Ported my number over and even had a text saying my number has transferred weeks ago.Now I can receive messages /calls to my old number, but cannot use it to make calls to people or text them. It says t...
General chat
How you doing today guys. Got another great plan/deal. Today, 80GBs a month for £13. I'm really pleased. Well can anyone recommend any good sci-fi films or series worth watching. ?
Pay as you go
i ordered a £10 top up and the money was taken from my account but received this message and no top up , how can I get my top up or money back ?
