Xbox games pass

[Seymourj90]

Hi, 

I have added the Xbox game pass add on to my new sim but have not received any details or a code to add it on. 

I previously had the add on as a separate add on, but with the new SIM card it included the Xbox add on. So I cancelled my previous ‘solo’ add on and chose the add on with the new SIM card. 
any and all help will be appreciated.

thanks

[James_B]

Hi @Seymourj90,

Welcome to the EE Community. 🙂

Is your subscription still working? You may need to wait for your current monthly subscription to finish.

James

[Seymourj90]

Hi,

My subscription has now ended and I don’t have access to game pass. 

Where do I find the code or how do I activate? 

[Leanne_T]

Hi @Seymourj90 

Thanks for coming back to us. 

Does the inclusive extra show in your EE app? 

If so, did you receive a text from us when you added the inclusive extra with a link to follow and get set up? 

Leanne 🙂

[Seymourj90]

Hi,

so it is an inclusive add on for my partners contract. 
she brought her number over but there was a delay with that. She has said she hasn’t had a text regarding anything.

thanks 

[Leanne_T]

Thanks @Seymourj90 

If your partner calls us on 150, the team will get this looked into 🙂

Leanne.

[Seymourj90]

Hi Leanne, 

She has a SIM card on my account. 
so it all runs through me. 
do I need to still use her phone to do it? 

[Leanne_T]

No that is fine @Seymourj90 

You can call from your phone if you are the account holder 🙂

Leanne.