Xbox Game Pass not activating

[Azorian10]

Hi all,

I'm having issues adding the free 12 month game pass to my account, every time I accept the T+C's it gives me an error. Tried multiple devices but nothing is working. How can I get this added to my account or can the link be fixed either on the app or web? I contacted EE and they told me that they have sent my details to Microsoft and it will be added but can take up to 5 days. Any confirmation that this will be the case?

[James_B]

Hi @Azorian10,

Welcome to the EE Community. 🙂

That's the correct process. If you haven't been able to activate it online, our support team will be arranging this for you.

James

[Azorian10]

Thank you for your reply. Today is the 5th day and even if it takes 'up to 5 days', I haven't received any emails, notifications or alerts regarding this. My current Game pass actually expires today at some point. One of the reasons I decided to get the higher speeds, was the added benefit of this offer. 

[Katie_B · Accepted solution]

Hi @Azorian10. 

With today being your 5th day and your current pass due to expire, I'd recommend giving us another call to see if there is any update. 

Katie

[dom_m2]

Hi @Azorian10 

I'm about 2 months into trying to get this resolved & still nothing. Its an absolute joke. 
I've made numerous phone calls & made 2 official complaints which neither have even been acknowledged.

I'd get out while you can!!

[Azorian10]

Got it sorted today. After calling and speaking with an advisor that deals with the Game Pass issue, got a call back a couple of hours later to say an email is on its way with the code for the Game Pass. I've redeemed it and all up and running!

[Leanne_T]

Hi @Azorian10 

Thanks for coming back and letting us know 🙂

Leanne.

[dom_m2]

Hi @Leanne_T @Paddy how come I’ve been trying to get this sorted for over 2 months & numerous phones calls with it still not resolved & yet you have sorted it for @Azorian10. 

@Azorian10 glad you got it sorted though 👍

[RKMlocksmiths]

I have also been trying to activate this, been 4 months now, last phone call said microsoft would email me within a week, its been a week and nothing, i was on the last call for nearly 2 hours and passed from 1 advisor to another several times.

Can anyone advise of how to get this sorted without 2 hour phone calls and waiting for nothing to be emailed etc etc?