Xbox Game Pass Ultimate add on isnt free anymore?

[Minimayhem]

Xbox game pass Ultimate appeared as a “free” add on when I joined EE end of august, it is now showing £10 monthly. Why is it not free anymore? 

[JimSmithMTB]

Been looking for an answer to this myself as I only noticed today that Game Pass was an add on in my account. Bit of a mixed message on mine as one bit says free and the text says £10

 

[Leanne_T]

Hi @JimSmithMTB

If you have the game pass as an inclusive extra this would be free or you can also add this for £10 a month, if this is not included. 

Leanne 🙂

[JimSmithMTB]

This where I'm confused though as it shows as an available add on in the EE app and as per my pic in the previous post the "button" says free but the text says £10 a month so I don't know whether it is free or I will be billed £10 a month? 

[Leanne_T]

Hi @JimSmithMTB

Which plan do you have? 

Have you purchased an Xbox through EE? or, any other offer/accessory with the Game Pass included? 

Leanne 🙂

[JimSmithMTB]

I have a business smart 60gb plan plus 2 sim only business contracts and it shows the same on all 3 plans. Not bought an Xbox or accessory with Game pass included

[Leanne_T]

Hi @JimSmithMTB

If you give us a call on 150, the team will get this looked into for you 🙂

Leanne.