Xbox Game Pass Ultimate add on isnt free anymore?

[Minimayhem]

Xbox game pass Ultimate appeared as a “free” add on when I joined EE end of august, it is now showing £10 monthly. Why is it not free anymore? 

[Northerner]

Hi @Minimayhem 

Is it actually deducted from your bill or discounted? 

Thanks 

[Minimayhem]

Hi @Northerner 

I’ve not actually used the add on so it’s not on my bill. My query is relating to selecting it as an add on. 
In my ee app/account, there is a section where it gives me options to select swappable add on’s. There it had Xbox ultimate game pass as “FREE” up until a couple days ago. Now, it says a price of £10 a month. 
I was wanting to select the add on to use as it was free, but now I don’t understand why there is suddenly a price it’s charging me now when previously it was free? When I joined EE my contract is iphone full works contract and the advisor even offered me the Xbox Ultimate as a smart benefit. I didn’t choose it at that point. It doesn’t come up as a swappable smart benefit option though, but as a swappable add on. Either way, it was free before but now mentions a price? 

thanks. 

[Leanne_T]

Hi @Minimayhem 

Thanks for coming here, 

If you text PICK to 150, do you get the option to select the Xbox Game Pass Ultimate? 

Leanne. 

[Minimayhem]

I have still yet to receive an answer. If someone from EE could look into this & let me know. Thanks 👍🏽

[Minimayhem]

It says I have three add ons already selected. The thing is, like I say, it used to come up as a FREE swappable add on, it now is saying a price of £10 a month and I don’t see why when it’s always said free up until recently, i was advised it would be a free add on to use / change to when I set up my contract as it’s iPhone full works. And it was showing free but now it isn’t. 

[James_B]

Hi @Minimayhem,

If you already have three inclusive extras active, you'll need to remove one before you can add another for free.

Hope this helps.

James

[Minimayhem]

@James_B 

hi I think you have misunderstood. I know you have to remove one of them before adding another. 
But this isn’t regarding the swappable benefits - The Xbox ultimate game pass isn’t on me of the swappable benefits. It’s an ADD ON. They’re different things. it was previously showing FREE if I wanted to use it, but now it has a price and why is that? It was always a free add on for my particular contract the iPhone full works so therefore it shoudnt be saying a monthly price of £10 when it said free before. 

thanks . 

[Minimayhem]

As you can see, it says a price here of £10 a month. It previously said FREE up until like a week and a half ago and want to know why because it was stated it was a free choosable add on as part of my iPhone full works plan, but now it has a price? 🤷🏽‍♀️ 

 

 

[Christopher_G]

Hi @Minimayhem

I would suggest speaking to our Mobile Care team so that they can check exactly what is included with your plan, and which add-ons should be chargeable.

Let us know what happens.

Chris