XBOX GAME PASS NOT ACTIVATING

[Ant2988]

Hi. I have both EE mobile and Broadband and I decided to get game pass, however I am trying to activate the add on and it keeps saying technical issues and to try again later, this is the case no matter how long I leave it. I don’t want to start paying £12 a month for something I can’t use. 
I have tried logging in and activating on multiple devices and browsers but it’s still the same

can someone please help. 

[Leanne_T]

Hi there @Ant2988 

Thanks for posting on the community. 

Do you have the Game Pass add-on showing active in your EE account? Or, do you get the error message when trying to activate the add-on? 

Leanne.

[Ant2988]

Hi leanne

i get an error message when I am trying to activate, it normally sends me a pin to my phone and when I enter that the error message comes up and says try again later 

[Leanne_T · Accepted solution]

I see, thanks for confirming this for me @Ant2988 

In this case, please call us on 150 and the team will help you get the Game Pass set up. 

Let me know how you get on. 

Leanne.