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Wrong information on Add on screen

Tartanbeat
Visitor

‎23-04-2023 03:33 PM

There’s an issue on the EE iPhone app regarding Add ons for EU data.

 I needed extra data for a day and chose the option of 200Mb for 1 day costing £2. A confirmation text informed me that only 100Mb was added, and this is what showed up on my app. This is apparently the correct amount, but not what I thought I was buying.

Issue has been resolved to my satisfaction however the incorrect information remains.

 I’ve added a screenshot of the Add on details.

0711429A-8A73-44F8-8CFB-9D50F4646030.jpeg

 

1 REPLY 1
Katie_B
EE Community Support Team

‎24-04-2023 08:04 AM

Good morning @Tartanbeat. 

Welcome to the EE community. 

Thank you so much for coming here and flagging this with us. 

Could you please send me a private message with the confirmation you received and also whereabouts in Europe you are?

Katie