Why is it so difficult to buy a roaming abroad pass?

[Sopranonurse]

There's no way I can find of doing it from my account online.  The app is updating on my phone and every time I  text 150 I don't get the response I need.  Why does EE make it so hard? 😡

[Leanne_T]

Hi @Sopranonurse 

Thanks for coming here 🙂

Which add-on are you looking to purchase? 

Do you have a pay monthly or pay as you go account? 

Leanne.