Where are my headphones

[Charlie4044]

Hi! I just received my Galaxy s23, I was told I would get some wireless headphones sent to me but they haven't arrived. 

I upgraded my phone, over the phone. 

[Charlie4044]

I haven't received mine either

[Leanne_T · Accepted solution]

Hi @Charlie4044 

Thanks for coming here. 

If you purchased the Samsung Galaxy S23 or Samsung Galaxy S23+, the free Samsung Galaxy Buds2 Pro will be automatically sent to your account address 15-30 days after receiving the phone.

Leanne.