Upgrade cashback/gift

[tvincett66]

Hi, I recently upgraded my phone/contract with EE and the offer said there would be a cashback/gift.  However, now that I have upgraded these 'offers' are no longer showing as my account shows as already having upgraded.

I'm still within the 14 days cancellation period.  How do I know what I'm entitled to claim?

[Katie_B]

Good morning @tvincett66. 

Thanks for ordering with us. 

Could you confirm what phone you upgrade to?

Katie

[tvincett66]

Hi.  It was the S22 Plus.

[Katie_B · Accepted solution]

Thanks for getting back to me @tvincett66. 

Was the gift a Galaxy Chromebook 4 worth £299?

If yes, you can process your claim HERE. 

Katie

[tvincett66]

Thanks, that's excellent.