Unable to revalidate EE perk

[Sozza178]

I received the email to revalidate my EE perks & have the revalidation email from EE in my work email. However, now I can’t login to EE perks.

I’ve tried several times to get the reset password email and its been days and no reset password email in my spam folder or inbox.

Can someone please re set my password so I can validate my id? 

[Leanne_T]

Hi @Sozza178

Thanks for coming here. 

Did you verify the perk account within 30 days of registering? 

Are you using the work email to log in? 

Leanne 🙂

[Sozza178]

Hi Leanne

I had an email to my works requesting that I signed into my EE perk to revalidate my account as I been using perk for 2 years. I had forgotten my password and I am unable to reset it as do not receive a link when requested 

[Leanne_T · Accepted solution]

Thanks for coming back to me @Sozza178

I've sent you a private message on here for some details. 

Thanks.

Leanne.

[Uchrista]

Good morning I am having troubles getting my EE perks password reset. The messages are not in my spam either. Can you help me? I can be emailed at 

[Mod edit: Please do not post your email address in this public forum. Thanks]

[James_B]

Hi @Uchrista,

Welcome to the EE Community. 🙂

Could you have originally registered with a different email address? Perhaps a work address?

James

[Notsofastfred]

Hi Leanne,

I am having the same issue,

I have been asked to revalidate my EE perk,

but am unable to log into my EE perk account to revalidate,

any help would be appreciated,

thank you,

[Christopher_G]

Hi @Notsofastfred 

What happens when you try to log in? Are you able to follow the 'forgot password' process, to see if that helps you get in?

Chirs