Unable to activate TNT Sports inclusive extra

[kaigammon]

I have received the text message asking me to activate the extra however after entering my details and the one time pin I get the error

We are experiencing technical problems right now, please try again later.

I have tried multiple times and get the same thing. What may be causing this? I did have this as an inclusive extra in the past, does that have any bearing on it?

[Leanne_T]

Hi @Tradizioni 

Have you selected TNT Sports as an inclusive extra and received a text to activate? 

If so, are you connected to WiFi when completing the set up? 

Leanne 🙂

[Tradizioni]

they did not send any text. I asked for but nothing. the link lead me to bt account, but I do not have a bt account..... so frustrating

[Leanne_T]

Hi @Tradizioni 

Does TNT Sports show as an add-on in your EE app? 

Leanne.