Unable to activate TNT Sports inclusive extra

[kaigammon]

I have received the text message asking me to activate the extra however after entering my details and the one time pin I get the error

We are experiencing technical problems right now, please try again later.

I have tried multiple times and get the same thing. What may be causing this? I did have this as an inclusive extra in the past, does that have any bearing on it?

[Northerner]

Hi @kaigammon 

Have you followed the guide. 

https://ee.co.uk/help/tv-sport/getting-started/set-up-my-tnt-sports-subscription

Thanks 

[kaigammon]

Yes I have. As mentioned, at the final stage where I need to verify my EE account after I enter the one time PIN I get the error message in the original post.

[Katie_B]

Hello @kaigammon. 

Welcome to the community. 

Do you have a BT ID that has been set up with EE using BT Sport?

Katie

[kaigammon]

Yes I had that extra previously so would’ve set up a BT ID then.

[Katie_B]

Thanks for confirming @kaigammon. 

Are you able to try activate using your BT ID HERE?

Katie

[kaigammon]

Unfortunately not, I get the message:

TNT Sports account not recognised

In order to gain access to discovery+ with your BT account you need to have an active subscription to TNT Sports.

[Katie_B]

Thanks for trying @kaigammon. 

In this case I would recommend giving us a call and speaking with our technical care team on 150. 

Katie

[kaigammon · Accepted solution]

I managed to get this resolved in the end, I had to log into my BT account separately then access the activation link from EE within the same session.

After that it seemed to redirect me correctly to the discovery+ login page and activate the offer.

[Tradizioni]

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