Trying to change my Inclusive Extra

[Zactana]

My extra was set to Netflix but now I get that as part of my EE broadband package so I'm trying to swap to the Roaming pass but it isn't giving me the option to do so.

[Leanne_T]

Hi there @Zactana 

Thanks for coming here. 

Have you had the inclusive extra for more than 30 days? 

If you log into the EE app and select add-ons, do you have the Roam Abroad Pass showing as active already? 

Leanne 🙂

[Zactana]

[Zactana]

I believe netflix has been the active add-on since last summer

[Christopher_G]

Hi @Zactana 

Could you try changing it on a different device/browser, or through the EE App please? Let me know if it works.

Chris

[Zactana]

Ah, okay - the app says I can't swap the extra until the 7th of June. That's probably the date of having this contract for a month. That's annoying.