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Trouble with BT sport

Woody762
Investigator
Investigator

‎14-02-2023 08:13 PM

I’ve got a SIM only plan with BT Sport as an extra. 
I think it has worked for a week in 3 months and I’m paying for a service I’m not receiving !

The BT.com website says that I have the service and has accepted my log-in details but I still can’t watch the programme. What is wrong and can I get a refund for the poor service ?

13 REPLIES 13
Woody762
Investigator
Investigator
In response to Chris_B

‎25-02-2023 08:20 PM

My BT Sport now works on mobile data because it recognises the EE network ! It won’t work on WiFi because that is supplied by Sky. Hope that can help someone else- all the best

 

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Woody762

‎25-02-2023 08:46 PM

@Woody762   That’s strange as I can watch over any ISP Wi-Fi on my phone and my tablet that doesn’t have an EE sim in it I just log in to the same BT sport account. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Bobbyj83
Visitor

‎04-03-2023 08:04 PM

Ive had mine 2 years an its never let me on it ive been paying 30£ a minth for nothing but sim only

0 Helpful
Christopher_G
EE Community Support Team
In response to Bobbyj83

‎05-03-2023 08:31 AM

Hi @Bobbyj83 

Have you spoken to our technical support team about this? I'm sure they'll be able to help you get connected.

Chris