Trouble with BT sport

[Woody762]

I’ve got a SIM only plan with BT Sport as an extra. 
I think it has worked for a week in 3 months and I’m paying for a service I’m not receiving !

The BT.com website says that I have the service and has accepted my log-in details but I still can’t watch the programme. What is wrong and can I get a refund for the poor service ?

[Christopher_G]

Are you getting any error messages when you try to view the channel, @Woody762?

Chris

[Woody762]

Yes CF002

[Christopher_G]

Thanks @Woody762 

This error is usually fixed by deleting the app and re-downloading it. Could you give that a try please? 

If it doesn't work, have a chat with our technical support team and they will look into it further.

Chris

[Woody762]

Have tried that every night with no success have complained to EE who
immediately closed the case and rung the techies about 2 months ago. It
worked for a bit then stopped again. Evidently messaging them is currently
unavailable - how’s that for a comms company !

[Christopher_G]

I've sent you a private message to get some information from you, @Woody762 

Could you have a look and get back to me please?

Thanks

Chris

[Woody762]

Sent you those details but have heard nothing. 
The weird thing is that I can never get any coverage before a match finishes but it sometimes is ok to show the highlights after 22-00!

work that one out !

[Leanne_T]

Morning @Woody762 

I am sorry you have not been contacted and have sent you another private message this morning. 

Leanne.

[Woody762]

Hopefully sorted now thank you - can I reveal what solved it ?

[Chris_B]

@Woody762   Yes you can it’ll help other if they have this issue.