27-09-2023 08:05 PM
Started a live chat and the agent removed then readded it and still nothing.
30-09-2023 09:58 AM
Yeah since my contract started in 2019
30-09-2023 10:00 AM
I've logged into my BT account and it says I have no product's
30-09-2023 10:22 AM
Hi @SpeedyB79.
If you follow this link and log in with your BT ID what happens? is this when you see the message stating you have no products?
Katie
30-09-2023 10:55 AM
Hi Katie,
It says I haven't got any active products
30-09-2023 11:31 AM
Thanks for trying @SpeedyB79.
I am unsure as to what is causing this.
I would recommend getting back in touch with our technical care team who have account access and can investigate this further.
30-09-2023 01:44 PM
They said 24hrs a ticket has been raised
30-09-2023 02:34 PM - edited 01-10-2023 02:38 PM
Thanks for keeping us posted @SpeedyB79.
05-10-2023 03:01 PM
Well they said 24hrs and it's now been 4 days. Guess it's not gonna be fixed
05-10-2023 03:09 PM
Hi @SpeedyB79,
I'm sorry to hear this hasn't been resolved yet.
Please get in touch with Technical Support for an update on your ticket.
James
18-10-2023 08:20 PM
Still nowt called in again case was closed. Seriously believe that someone in ee is capable of fixing it but they are on holiday
