TNT sports Add on doesn’t work

[poynerandy]

Changing back to tnt sports on add on, shows activated but does not work

[Michael_D]

Hi @poynerandy 

Welcome to the community.

What is happening when you try to login to TNT Sports/discovery+? 

Did you receive a text to confirm it was set up after you changed back?

Michael

[poynerandy]

Hi

I don’t have the confirmation text, I was told this would be sent.

Regards

Andrew 

[Mod edit - removed surname from post]

[Michael_D]

Thanks @poynerandy 

Can you try to go to ee.co.uk/TNTSports and see if you can activate it there?

Michael

[kernowhoop]

Hello Poynerandy

I have just the same problem. It was all set up long ago - confirmation texts etc. These days, with Discovery+, (PSG v Liverpool, this week, for example) it can take 15 or 20 attempts to get the programme to show up on the phone. Not until the second half of the match did I get the broadcast and that was after doing an internet search, turning the phone off and on and my router too.

EE, I wonder what the (lasting) fix is for this problem?

[Peter_W]

Hey there @kernowhoop 😊

Have you had a chance to try reinstalling the app, or giving this a test on a different device?

Is it all streams you're having these issues with too, or is it just certain ones?
Peter

[kernowhoop]

Just checked. Drama OK. Football highlights OK. Can't check live football at the moment, but it is live football that has been so troublesome.

[Peter_W]

Thanks for checking that @kernowhoop 😊

I'd definitely give the reinstall a try if you haven't already, and it's worth switching between mobile data and WiFi to make sure you've got the best connection available too.

Peter

[jonnyboy77]

is tnt free?

[Alex_H]

Hi @jonnyboy77,

Welcome to the EE Community

TNT Sports is available as an inclusive extra free on our Full Works mobile plans and All Rounder plans that started before August 2024. You can also get it included on your mobile plan as part of a bundle on some of our TV purchases TVs & Smart TVs | Televisions | EE

Otherwise it is available as a monthly add-on for £20 a month. Watching TNT Sports with EE | TV and Sport Help | EE

Alex