System failure Sorry, we're having problems loading your information right now.

Mike2109
Explorer

‎04-07-2023 03:57 PM

Just been shunted to EE by BT and as a frequent traveller I/we use our phones in the EU regularly. 

Try to have an add on and we get this "

System failure

Sorry, we're having problems loading your information right now. Please try again later"

Is this a frequent issue as I might be able to change my mind about coming to EE?

 

0 Helpful
1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎04-07-2023 05:39 PM - edited ‎04-07-2023 05:41 PM

Hello @Mike2109 ,

Welcome to the community,

Are you in the UK?

Have you made sure that you have roaming enabled on your account?

Why not ring customer service they should be able to take a look for you?

When did you transfer to EE from BT?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.