Samsung promotions

[mystical34]

So I did the Samsung promotions with the phone I purchased and was told within 45 days to get the cashback today's day47 and still haven't recieved it.have done a live chat and rang them with no compassion or help what so ever. Anyone else not recieved there's.

[mystical34]

Did u recieve your cash back I'm 47 days in and haven't from my new samsung I purchased 

[mystical34]

No I keep getting palmed off whe  I ring and email them 

[Leanne_T]

Hi @mystical34

Thanks for coming here. 

You would claim the cashback on the How It Works - Samsung Promotions site. 

Leanne. 

[mystical34]

Have already claimed it awaiting them to put in my bank as I keep being told when I ring them they will ring me back and for 48 hours this hasn't happened.

[Christopher_G]

When did you last speak to someone, @mystical34?

Chris

[mystical34]

Hi I spoke to someone this morning to be told I would be rang back after she's chased it up and yet again it didn't happen 

[Katie_B]

Hi @mystical34. 

I am sorry to hear this. 

Was this someone with EE customer care or Samsung?

Katie

[mystical34]

Both. 

[Katie_B]

Hi @mystical34. 

Was it our customer care team who arranged a call back?

Katie