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Samsung free buds

venom46
Visitor

‎09-05-2024 09:47 PM

Hello, I have just purchased a new Samsung Galaxy S23 FE and there is currently an offer for free earbuds. When I go to the Samsung website to claim, I have to enter an invoice number. However, neither the order confirmation email, nor any of the documents I received to my EE account contain an invoice number. Can anyone help?

Thanks,

Mark

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎09-05-2024 09:56 PM

Hi @venom46 

You'll need to submitted the invoice which you'll need to obtain from EE CS on 150. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
tomasz667
Visitor
In response to Northerner

‎16-05-2024 12:56 PM

What is the retailer name to enter on the Samsung site to claim the buds? There's no EE Limited listed as a qulifying retailer.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to tomasz667

‎16-05-2024 01:09 PM

Welcome to the EE Community, @tomasz667 🙂

Are you trying to claim at Home - Samsung Promotions (samsungoffers.claims)?

EE was showing in the dropdown menu when I checked.

James

0 Helpful