01-04-2026 05:15 PM
I received a text message today saying as I got a Samsung s26 pay monthly im eligible for the offer to get Samsung pro3 buds for £1. It gave me a code and said add it to checkout. Everytime I try it says the code is invalid.
Is there anyway to just email or chat to someone without ringing them, just to ask if the code sent is correct.
Thanks
Solved! See the answer below or view the solution in context.
02-04-2026 08:24 AM
Hi @Kailey2,
Welcome to the EE Community
I can confirm that offer is an EE offer, have you tried checking out on another browser to see if the issue is the same? If the issue remains please give us a call with your voucher number and one of our team will raise a ticket to get this sorted for you.
-Alex
02-04-2026 08:15 AM
@Kailey2 this isn’t customer support it’s a community forum. I believe that promotion is from Samsung so you need to contact them about this.
02-04-2026 08:24 AM
Hi @Kailey2,
Welcome to the EE Community
I can confirm that offer is an EE offer, have you tried checking out on another browser to see if the issue is the same? If the issue remains please give us a call with your voucher number and one of our team will raise a ticket to get this sorted for you.
-Alex