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Samsung Voucher code not working

Kailey2
Visitor

I received a text message today saying as I got a Samsung s26 pay monthly im eligible for the offer to get Samsung pro3 buds for £1. It gave me a code and said add it to checkout. Everytime I try it says the code is invalid.

Is there anyway to just email or chat to someone without ringing them, just to ask if the code sent is correct.

Thanks 

@CustomerService 

1 SOLUTION

Accepted Solutions
Alex_H
EE Community Support Team

Hi @Kailey2,

Welcome to the EE Community

I can confirm that offer is an EE offer, have you tried checking out on another browser to see if the issue is the same? If the issue remains please give us a call with your voucher number and one of our team will raise a ticket to get this sorted for you.

 

-Alex

View solution in original post

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@Kailey2  this isn’t customer support it’s a community forum.  I believe that promotion is from Samsung so you need to contact them about this. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Alex_H
EE Community Support Team

Hi @Kailey2,

Welcome to the EE Community

I can confirm that offer is an EE offer, have you tried checking out on another browser to see if the issue is the same? If the issue remains please give us a call with your voucher number and one of our team will raise a ticket to get this sorted for you.

 

-Alex