Hi all,
I’m really hoping someone can help or offer advice here because I’ve been left in an absolutely awful position by EE.
When I renewed my contract, one of the main reasons I stuck with EE was because of the Roam Abroad Pass included as an Inclusive Extra. At the time, it covered both EU and other international destinations. However, I’ve now been told this benefit is being split—so I have to choose between EU roaming or Zone 1 countries. I now can’t use the Inclusive Extra the way it was originally advertised to me when I renewed.
To make matters worse, I renewed my contract during that weird limbo period after Brexit where EU roaming was no longer included, but before EE started reintroducing roaming coverage in newer plans. So I’m now in a ridiculous situation where:
• I don’t get EU roaming included
• I can’t use the Roam Abroad Pass to cover the EU like I could before
• I’d have to pay outrageous fees to use my phone in the EU and “Zone 1” countries.
This was never mentioned as a possibility when I renewed, and now I’m effectively being charged more for a downgraded service, mid-contract.
Has anyone else been hit with this? Can I push to keep my original Roam Abroad Pass? And if not, does this give me grounds to cancel the contract early without penalty?
