Roaming Abroad

[LukeAnd]

Hi,

I purchased the Roaming Abroad add-on from 21st October 2024 and travelled to New Zealand on 22nd. I was told by EE on the phone that's all I needed to do, and I was not told there was any other setup necessary.

I've been using my full data allowance on the assumption that this is covered by the Roaming Abroad add-on.

Can someone please confirm that my data roaming has not been incurring an additional cost?

[Northerner]

Hi @LukeAnd 

You'll need to look in your app or on EE web portal. Alternatively speak to EE CS on 150.

There is no customer account access on these forums.

Thanks 

[LukeAnd]

Hi Northener,

The EE web portal is saying there's an error in accessing my 'Add-Ons' so won't let me see the screen.....

And I'm worried about the cost of phoning 150 from here in New Zealand.

[Katie_B]

Hi @LukeAnd. 

Thanks for getting back to us. 

Do you have access to the EE app?

Katie

[bristolian]

Try texting BALANCE to 150 as an alternative. This is free.

[XRaySpeX]

@LukeAnd : You wouldn't be able to use any of your data allowance in NZ if the Roam Abroad Pass wan't operating properly.

Had you activated roaming on your EE a/c before you left UK by texting ROAMING to 150?

[LukeAnd]

Yes, but it's not working when I try to log on. Keep getting error messages when I try to access Add-Ons or a detailed breakdown of my bill.

[LukeAnd]

Yes - this was a good call, thank you. My balance is 0, so presumably this means I'm not incurring any unexpected costs from my roaming!

[LukeAnd]

That said, I'm fairly confident, now, that I'm not being charged anything unexpected as I've got a £5 cap on spending over my monthly fee - and I would certainly have exceeded this with the amount of data roaming I've been doing.

Thanks for your replies, everyone.