Roaming Abroad Add On

[Fitzy6465]

I purchased/signed up for the Roaming abroad add on which should enable me to use my contract terms in the USA. However, since being here, I haven't been able to make any calls or text etc. Has anybody else had this issue? or is there a setting on the phone I need to do?

I have another mobile phone (EE Contract) enabled, which my wife uses and everything is fine with that one. Any ideas?

[Northerner · Accepted solution]

Hi @Fitzy6465 

There are many threads on this same issue. The add-on alone is not enough you need to enable roaming on your account.

Use Skype via WiFi and the number in my signature to contact EE (UK times).

Thanks 

[XRaySpeX]

This is a recurring issue with many turning up here. Of course we never hear from those who go roaming swimmingly & everything goes as expected.

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.