The EE Community

Full works package data roaming in spain

Morning all.i am a long term user of the Full works package, unlimited data and im planning a trip to Spain. On checking my account to ensure my included data roaming was active I get directed to purchase a roaming pass for £15. Why is this when I al...

Full Works for iPhone roaming.

I upgraded my plan to Full Works for iPhone today 19th December as I was offered a good deal in the app. I'm going to be in Singapore in January so checked my roaming option in the app and it says I need to buy a roaming pass on arrival. I thought Fu...

I can't claim the Galaxy Tab A9 I was told I could get with my phone.

I purchased an S25U 3 days ago and was told with my order that I can get a Watch 7 or a Tab A9 with my order. After doing a little bit of searching, I found a link to a Samsung website to which I could enter the phone/order details. Doing so tells me...

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IPhone 16 Pro Max

He take my account money but no send tracking order

Contact EE 24/7 UK

Hi, Can somebody assist with contacting Ee 24/7? Many thanks, Henry

Cancelling plan

Hi I'm out of contract with EE and would like to move to another provider. I've notified EE and received a PAC code. The message received from EE states that if I were to leave EE today, the total charge would be £0. My question is whether, if I leav...

Unfortunately we’re unable to complete your order online right now.

Hello,I've tried to upgrade my phone twice now and can't complete the order. First was in the shop- the final stage wouldn't go through as my address was entered twice somehow and told to try again in 30 days. I've now tried ordering online two month...

Data not rolled over

Hi, I've just switched from a £10 plan with 8GB of data to a £5 plan (250MB) and as I had only used about 2.5GB I was expecting to recieve about 5.5GB of rollover data, but nothing has come through. I have had the data rollover on this swap on previo...

I lost my SIM card

I lost my SIM card