EE perks login not working/ resetting; not able to get the available discoun

[Carliewatson]

I’m having exactly the same issue 

[James_B]

Hi @Carliewatson,

Welcome to the EE Community. 🙂

What issues are you experiencing with your Perk account?

Have you just registered, or have you used it before?

If you have just registered, has your email address or ID been verified?

James

[Carliewatson]

Hi @James_B @no I have been a perks member for years.

when I am trying to log in with my username and password it’s not accepting it. When I try password reset it’s not sending me an email reset. I have checked junk and spam no email.

[James_B]

Hi @Carliewatson,

Are you using the same email address you originally registered with? This won't necessarily be the same one you use to log in to the EE app.

James

[Carliewatson]

@James_B  yes same email address 

[James_B]

I've sent you a private message @Carliewatson 

Please check your inbox and get back to me when you can.

Thanks

James

[Carliewatson]

@James_B  I have replied