RE: EE Perks account deactivated

[kit111]

Hello, I'm trying to login to my EE Perks account to renew my contract but I've got this error: 

ACCOUNT DEACTIVATED

Your account has been deactivated as your registration was not completed within the allowed time frame.

How do I get this fixed?

Thank you

[James_B]

Welcome to the EE Community, @kit111 🙂

I can help you with this. Please check your community inbox.

James

[Corta1234]

 Hi James, I’m having the same issue:

My contract is expiring soon and I need to access the portal for the code.

Unfortunately I didn’t receive much help at all over the phone for this.

Hope to hear from you soon.

Thank  you!

[Katie_B]

Hi @Corta1234. 

Welcome to the community.

I have sent you a private message for more details. 

Katie

[Janulka]

Hi Katie, 

my account has been deactivated, how do I fix this please? 

[Christopher_G]

Hi @Janulka 

Welcome to the community.

Have you received any emails from our Perk team with a revalidation link? Please check your spam/junk folder too?

Chris

[Janulka]

Hi Chris,

I haven’t received the email yet, I have checked junk mail too.

Kind Regards
Janulka

[James_B]

I've sent you a private message, @Janulka 

Please check your community inbox and get back to me when you have a moment.

James