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Proof of Purchase of new phone to claim chromebook

jdwharton
Visitor

Just tried to claim my free Chromebook and the site states that 'You have a qualifying document ready to upload that clearly shows the product, retailer and date of your purchase. Your proof of purchase should also show that you bought your Pixel 6 or 6 Pro on a contract with a mobile network operator.'. Any ideas as to where I can find the info on My EE.  

4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

You can't! You need to phone CS for it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Jon_K
Former EE Employee

Hi @jdwharton.

 

Welcome to the community.

 

Our Customer Care team will be able to email this to you if you're able to get in touch.

 

Jon

Paramjeet2634
Visitor

Hi, 

I purchased on 27/12/2022 Samsung S22 and was told that i can claim chromebook after 14 days..

But i could find how to claim it.. 

I need help in this.

Paramjeet

Katie_B
EE Community Support Team

Hi @Paramjeet2634

Welcome to the community. 

You can process your claim HERE

Katie