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Problem Claiming Pixel Watch after EE cancelled and reissued my Upgrade

DonHoolio
Investigator
Investigator

‎02-11-2022 05:58 PM

Any suggestions on what I can do as EE cancelled my upgrade for the new Pixel 7 Pro, made within the correct dates to claim the free watch - only to reissue it out of the correct dates to make a claim.

When I called to sort out the mistake after my phone not turning up they said no problem it won't affect your claim but now I can't claim.

I'm properly annoyed!!!

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎02-11-2022 06:50 PM

@DonHoolio  You’ll have to argue this with EE.  At present your order dates are no good and that’s what it’s based on. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Christopher_G
EE Community Support Team

‎03-11-2022 08:12 AM

Hi @DonHoolio

I would definitely recommend calling to discuss this with our Mobile Care team.
Chris

0 Helpful
DonHoolio
Investigator
Investigator
In response to Christopher_G

‎04-11-2022 08:33 AM - edited ‎04-11-2022 08:34 AM

ok, that's great but how do I call them up please? seems impossible to talk to someone...

0 Helpful
Christopher_G
EE Community Support Team
In response to DonHoolio

‎04-11-2022 09:04 AM

The link that I posted has all of our contact information on it, @DonHoolio.

Chris

0 Helpful