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Prepaid mastercard

Kskimming
Visitor

‎23-11-2022 03:02 AM

Hi there it's been over 15 days and I haven't received a text about my 200 pound prepaid mastercard 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎23-11-2022 04:37 AM

You'll receive a text to claim this between 15 and 30 days after purchase. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Christopher_G
EE Community Support Team

‎23-11-2022 09:06 AM

Hi @Kskimming

The text message is sent to the lead number on your account. Do you have any other numbers on your account where the text may have been sent to?

Chris

0 Helpful