Prepaid card

[duffielda2]

 

 

Been over a month with multiple phone calls and web chats to try and get a email for my £300 gift card and still haven’t received anything. Any help please 

[Mod edit: Images rejected due to it containing private information.]

[Northerner]

Hi @duffielda2 

There is no account access on these forums. You'll need to speak to EE CS on 150 about this issue.

Thanks 

[Katie_B]

Good morning @duffielda2. 

Welcome to the community.

I am sorry to hear you have not yet received the link to complete your registration for the mastercard. 

Could you please confirm so I can help further the outcome of your last call to customer services?

Katie 🙂

[duffielda2]

The last call I had they said ‘there’s nothing we can do this side and to call 03316305412 to claim your card. But when you call them they require a code which you receive through text, but I haven’t received that text. I purchased the card over a month ago. It’s constant back and forth between calls and one blaming the other 

[duffielda2]

Hi.

I was told to call the claims team but you can’t get through to them as they need a code or something from the text you receive after purchasing the device, I bought the s22+ about 32 days ago. Whenever I call EE they say Every time to call the claims team and won’t help 

[James_B]

Hi @duffielda2,

I've sent you a private message. Please check your inbox and get back to me when you can.

Thanks

James