Prepaid card

[Kriswilson1]

Just received a s22+ how do you get the £300 pre paid card ?

[Leanne_T]

Hi @xxsharnxx09

Thanks for coming here 🙂

The card can be used for card-not-present transactions, such as, online or over the phone, at merchants who accept Mastercard.

You cannot use a virtual card to make payments instore.

Hope this helps.

Leanne.

[Madi14]

I got a Google pixel 7 pro on 31st October and today was told by customer services and the upgrade team that you get it after 5 days and a text message will be sent to you to claim this. I have still not received this text and they are contacting me tomorrow to double check and sort it out for me

[James_B]

Hi @Madi14,

Welcome to the EE Community. 🙂

You'll receive your claims text 15 days after receiving your phone.

James

[Madi14]

Hi James,

So how come I've been told now by 3 separate employees of EE from customer
services and upgrades that this is done after 5 days and I have spent the
best part of an afternoon today trying to get this sorted and now someone
calling me back tomorrow to resolve. Do any of the EE team know what they
are doing or selling customers? Obviously not.

I am not happy with this, I am mentally unwell at the moment and this was
going to help me start my Christmas shopping this week when I get taken to
Bristol for the day on Thursday as a treat to get me away from things but
now obviously this will have to be cancelled and my.mental health will
suffer as a direct impact.

Thanks again to EE

[Andreeapop87]

I am in the same situation I have received my phone on the 31/10/2022 but my question is those 15 days are 15 calendar days or 15 working days? Thank youp

[Andreeapop87]

I am also waiting for the card, so I was wondering, those 15 days are 15 calendar days or 15 working days?

[Madi14]

>From what I found out today it is 15 calendar days so it will be next
Tuesday if you took it out on 31st October like me

[Andreeapop87]

Fingers crossed @Madi14 that we will get them by then as it should be. 

[Connor14xxx]

Is it literally £300 to spend...no catches ?

[James_B]

Hi @Connor14xxx,

Welcome to the EE Community. 🙂

You can view the full terms and conditions of the offer here.

Hope this helps. 🙂

James