Please Help!!

[Bumblesbee]

I have been chasing my pre-paid mastercard link for over 2 weeks now. (I took out the contract on 30th October and was told that I should receive it after 14 days) I have spoken to EE customer services 6 times, EE perks 4 times, sent 4 emails to EE rewards and lodged 3 complaints.  I am not getting anywhere and just keep getting passed from pillar to post and my emails are being ignored. 

Short of going to Watchdog  and trading standards what else can I do?  Why is no-one coming back to me or taking responsibility for this?

[Leanne_T]

Hi there @Bumblesbee

Thanks for coming here. 

Have you received a text message with a link to the terms and conditions at all? 

This would have been sent to the lead number on the account. 

Leanne.

[Bumblesbee]

No I made numerous complaints and spoke to someone on Monday who assured me I would get it. Apparently it was because it was a new contract and I was swapping my number over, even though the pac number was requested from the sales assistant. I'm still waiting for it...I don't understand why it takes so long to send a link! 

[Christopher_G]

Thanks @Bumblesbee
I've sent you a private message to get some information from you. Please take a look and get back to me.
Thanks
Chris

[Koiboi]

I am in the same boat is there anything u can do to help 

[Christopher_G]

Hi @Koiboi

What did you order and when did you order it? I'll try my best to help.

Chris

[Izer88]

Same issue here, no one is responding or giving me answers to why we haven't received it.

[Koiboi]

On the 19th of November was a pixel 7 and pixel 7 pro and not heard anything at all 

[Christopher_G]

Thanks @Koiboi

Eligible customers will receive a text message 15-30 days after receiving their phone. 

@Izer88 - If it has been longer for you, I would suggest checking with our Mobile Care team.
Chris