17-08-2026 10:22 AM
Hello, I manually paid my daughter's monthly plan , the money was taken, the payment is also on the account history but yet no plan has started ? I've text now to start the plan and it says no plan . She's no texts calls or internet. What's happened?
17-08-2026 12:30 PM
Hi @Allygeegee,
Welcome to the Community!
I'm sorry to hear that the plan hasn't started as expected. I'd recommend reaching out to our team and they'll be able to take a look and help you get this sorted.
Rach