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Plan took money but no plan !

Allygeegee
Visitor

Hello, I manually paid my daughter's monthly plan , the money was taken, the payment is also on the account history but yet no plan has started ? I've text now to start the plan and it says no plan . She's no texts calls or internet. What's happened?

1 REPLY 1
Rach_H
EE Community Support Team

Hi @Allygeegee,

Welcome to the Community!

I'm sorry to hear that the plan hasn't started as expected. I'd recommend reaching out to our team and they'll be able to take a look and help you get this sorted.

Rach