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Over cost

Kaylie1992
Visitor

‎11-09-2022 06:31 PM

Hi, can someone advise how i have been charged £21 for add ons for unlimited data? I clicked on the unlimited data for £10 extra per month the deal was? Can i have this removed please? Thank you

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎11-09-2022 07:27 PM

@Kaylie1992   You can stop this add on yourself by texting STOP UNLIMITED to 150 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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XRaySpeX
EE Community Star
EE Community Star

‎11-09-2022 08:55 PM

The recurring Unlimited Data add-on is normally £27.30 pm.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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