Not sure if my inclusive extra (roaming pass) has activated

Kb2312 · ‎28-12-2024

I selected the roaming pass for my inclusive extra. I got a text to say my old extra had been removed. Then on the app it said to expect a text within 24 hours to know the roaming pass has been activated. It’s been over 24 hours and I haven’t had a text. So how do I know if It has been activated?
Any help appreciated!

Northerner · ‎28-12-2024

Hi @Kb2312

If its active in the app it will be active.

Make sure roaming is activated on your account as the add on will not work if roaming is not activated. Text ROAMING to 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎28-12-2024

Hi @Kb2312

If its active in the app it will be active.

Make sure roaming is activated on your account as the add on will not work if roaming is not activated. Text ROAMING to 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.