Not getting EE perk reset link

[AlexP1531]

Just been into the shop to pick up my upgrade. But can’t use my discount as can’t login and and not receiving the reset password link. Checked all folders and nothing is coming up. I am putting in the email address it’s asking to send to and nothing. And can’t create a new account.

how can I fix this 

[Leanne_T]

Hi @AlexP1531

Thanks for coming here 🙂

Have you tried logging in with your work email address? 

Leanne. 

[AlexP1531]

Yes have tried logging in with work email and still doesn’t work.

On phone to 150 CS but they don’t know what to do either 

[Leanne_T]

Thanks @AlexP1531

I've sent you a private message on the community for some extra details.

Leanne. 

[Jessiflaa]

Hi Leanne, I’m having the same problem, any chance you could help? thank you 

[Jon_K]

Hi @Jessiflaa.

I'll send you a private message on here.

Jon