New Sim contract

[Jessica1111_]

Evening all!!

I am looking at upgrading to a sim only contract with the add on “Apple Music”.  I see that a new sim will be sent out to me.  Does anyone know if I get to keep the music I have already downloaded with my current plan or will I have to start again?

Thanks in advance

Jess 😁

[bristolian · Accepted solution]

If you are changing from an existing plan to a SIM-only plan, there is no need to replace your SIM. It's done under the "upgrade" banner but is just a priceplan change done remotely on your account and - if you did the change by phone - often active before you even terminate the call.

Your plan changes, but your number and anything associated with it will continue as if nothing has changed.

[Jessica1111_]

Great thank you.  I did think that originally but when I was confirming it was mentioning delivery address etc