Netflix account no subscription

[Spikey007]

Hi,

I have a sim only package with 3 add-ons, one of which is a Netflix basic package.

I have just gone to use Netflix and it says I have no subscription. It has been working fine up to now, but now suddenly doesn't work. I have checked my sim package and it still says I should have Netflix included. Please can somebody advise? Thank you

[Michael_D]

Hi @Spikey007.

Thanks for coming to the community.

It sounds like you haven't linked your Netflix subscription yet.

If you head over to ee.co.uk/netflix and enter your mobile number, you'll be able to verify the subscription and get it up and running.

It is best to try to do it over mobile data, rather than WiFi.

Let me know how you get on.

Michael

[Spikey007]

Hi Michael,

Thank you for your suggestion, but this did not work.

I have had my current mobile package for about 12 months and never had a problem before. I definitely have roam abroad pass, netflix standard and xbox game pass activated on my account and these show up on my bill and also show up as active when I text PICK to 150. When I follow the link you sent, it just leads me to a page where it asks me to pick my subscription with netflix and then sends me to a payment page, which obviously shouldn't happen as it is already included in my phone bill.

I'm still not sure how to regain access to my netflix account without paying for it twice.

Thank you,

Lewis.

[Alex_H · Accepted solution]

@Spikey007 Thanks for your reply.

Have you tested out your Netflix subscription on multiple devices? Just to rule out it being an issue with the app on a certain device rather than your overall account.

If its indicating an account issue, try giving your password a change and logging back in and see if there is any difference.

If it is still the same the best bet then will be to give us a call on 150 so our team can investigate your account and help get it resolved, they may need to remove and re-add it so that you can set it back up again properly on that link.

Alex

[Spikey007]

Hi Alex,

Thank you for your suggestions. I have tried it on multiple devices and reset my password. It still doesn't work.

I will contact EE on 150 to  try and sort this as suggested. Thank you.

Lewis.