So I have discussed on other forums the world of pain i've been through since the Netflix Standard add-on went from being £3 extra a month to £7 a month.
During this I lost the link between my EE and Netflix accounts, got charged by Netflix, had someone at EE change my price plan without asking me and so on.
Nearly everything is back to normal now, I have my original price plan back and I am showing I have Netflix as my 1 swappable benefit. So I visit ee.co.uk/netflix...I verify my mobile number with the code and I get asked this....all good so far. I choose Netflix Standard with Ads expecting it to offer me the option to upgrade it to Standard.
It then sends me through to Netflix, it confirms my email but then says this....
[Mod edit: Image rejected due to it containing personal information.]
This isn't how it's worked in the past and I am pretty sure that if I say Accept it will downgrade me to Basic, which is a plan that is no longer available directly through Netflix and isn't the one I want.
I have just over two weeks before Netflix bill me again and would love to get this sorted but I am concerned about talking with the Chat Agents as it feels like they are AI/Human hybrids or something and it's wasted many hours of my time and I am worried they will do something to make it worse.
From my EE section just to confirm:
Here is what I see....it also says the Netflix benefit is worth £7.99 when in fact it's only worth £5.99 now....
