Netflix Activation

[NicholasLuka]

Hey, 

i selected the Netflix Add on as this is what I had before. I’ve just gone to use my Netflix it’s now saying I need to pay for it? And that my number isn’t linked to an account ? If I go to the ee.co.uk/netflix to activate it, it says it’s already activated? I’m confused as it’s not clearly 

[Alex_H · Accepted solution]

Hi @NicholasLuka,

Welcome to the EE Community

If your Netflix account is showing no subscription but your activation link is showing already activated, it is best to give us a call on 150 and one of our guides can remove and re-add the Netflix extra for you which will then allow you to do a new activation to get it setup.

Alex